Question:

Where do I find the CONNECTION Client Logs folder?

Typically when having an issue with the CONNECTION Client you're asked to zip the entire Logs folder and send it in to support. It's located at C:\Users\User Name\AppData\Local\Bentley\Logs or use this shortcut in the browser address bar %localappdata%\Bentley\Logs. 

Question:
What Bentley (DNS) domains do the CONNECTION Client and Bentley Cloud Services Portal need to have access to?  

Recommendation: whitelist *.Bentley.com
Or:
buddi.bentley.com
ims.bentley.com
waz-search.bentley.com
connect-agreement.bentley.com
connect-wsg20.bentley.com
connect-recommendation.bentley.com
connect-updatev1.bentley.com
services.bentley.com
www.google-analytics.com
bentleysystems.122.2o7.net

Question:
Is there a specific Port that needs to be open?

The above URL are accessed via Port 443

Question:
If I have a proxy server where do I enter the server name, user name, and password in the CONNECTION Client?

You can enter proxy information in the License Management Tool. To locate the License Management Tool go to  C:\Program Files\Common Files\Bentley Shared\CONNECTION Client and double click the LicenseTool.exe. In the License Management Tool go to Tools > Options > Proxy Configuration tab > Enter the information > Click Apply > OK.

***Please note that this option only works if you're using the online SELECTserver. If you're using an in-house SELECTserver you'll need to create an exception (DNS Domain List above) on the proxy server for traffic originating from the CONNECTION Client.***

See Also

CONNECTION Client Support Solutions